{"id":43648,"date":"2026-10-03T00:52:48","date_gmt":"2026-10-03T05:52:48","guid":{"rendered":"https:\/\/haaci.edu.pa\/?post_type=lp_course&#038;p=43648"},"modified":"2026-10-03T00:52:48","modified_gmt":"2026-10-03T05:52:48","slug":"experiencia-del-paciente","status":"publish","type":"lp_course","link":"https:\/\/haaci.edu.pa\/index.php\/courses\/experiencia-del-paciente\/","title":{"rendered":"EXPERIENCIA DEL PACIENTE"},"content":{"rendered":"<p style=\"color: #4e4e4e;\"><strong>ATENCI\u00d3N DE EXCELENCIA EN CL\u00cdNICAS Y CENTROS M\u00c9DICOS<\/strong><\/p>\n<p style=\"color: #4e4e4e;\"><strong>INTRODUCCI\u00d3N:<\/strong><\/p>\n<p style=\"text-align: justify;\">La calidad de la atenci\u00f3n en una cl\u00ednica o centro m\u00e9dico no depende \u00fanicamente de la competencia t\u00e9cnica del personal de salud, sino tambi\u00e9n de la experiencia que vive el paciente desde el primer contacto. Una atenci\u00f3n cordial, emp\u00e1tica, eficiente y orientada al servicio fortalece la confianza, mejora la satisfacci\u00f3n del usuario y contribuye a la reputaci\u00f3n de la instituci\u00f3n. Este curso brinda herramientas pr\u00e1cticas para ofrecer una atenci\u00f3n centrada en el paciente, alineada con est\u00e1ndares de calidad y humanizaci\u00f3n de los servicios de salud.<\/p>\n<p style=\"color: #4e4e4e;\"><strong>DIRIGIDO A:<\/strong><\/p>\n<p style=\"text-align: justify;\">Personal de recepci\u00f3n, admisi\u00f3n, caja, atenci\u00f3n al cliente, enfermer\u00eda, asistentes m\u00e9dicos, personal administrativo, call center, secretarias m\u00e9dicas y colaboradores que interact\u00faan con pacientes y familiares en cl\u00ednicas, hospitales, policl\u00ednicas y centros m\u00e9dicos.<\/p>\n<p style=\"color: #4e4e4e;\"><strong>OBJETIVOS DEL CURSO:<\/strong><\/p>\n<ul>\n<li>Fortalecer las competencias de atenci\u00f3n y servicio al paciente.<\/li>\n<li>Desarrollar habilidades de comunicaci\u00f3n efectiva y empat\u00eda en el entorno cl\u00ednico.<\/li>\n<li>Mejorar el manejo de situaciones dif\u00edciles con pacientes y familiares.<\/li>\n<li>Promover una cultura de servicio orientada a la calidad y seguridad del paciente.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>ATENCI\u00d3N DE EXCELENCIA EN CL\u00cdNICAS Y CENTROS M\u00c9DICOS INTRODUCCI\u00d3N: La calidad de la atenci\u00f3n en una cl\u00ednica o centro m\u00e9dico no depende \u00fanicamente de la competencia t\u00e9cnica del personal de salud, sino tambi\u00e9n de la experiencia que vive el paciente &hellip; <\/p>\n","protected":false},"author":1,"featured_media":43421,"comment_status":"closed","ping_status":"closed","template":"","course_category":[205,210],"course_tag":[],"class_list":["post-43648","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-ofertas","course_category-servicio-y-experiencia-del-cliente","course"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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