{"id":29083,"date":"2025-02-08T21:53:37","date_gmt":"2025-02-09T02:53:37","guid":{"rendered":"https:\/\/haaci.edu.pa\/?post_type=lp_course&#038;p=29083"},"modified":"2025-03-08T19:38:30","modified_gmt":"2025-03-09T00:38:30","slug":"excelencia-en-la-cultura-de-servicio-al-cliente-al-estilo-disney","status":"publish","type":"lp_course","link":"https:\/\/haaci.edu.pa\/index.php\/courses\/excelencia-en-la-cultura-de-servicio-al-cliente-al-estilo-disney\/","title":{"rendered":"EXCELENCIA EN LA CULTURA DE SERVICIO AL CLIENTE AL ESTILO DISNEY"},"content":{"rendered":"<p style=\"color: #4e4e4e;\"><strong>INTRODUCCI\u00d3N<\/strong><\/p>\n<p align=\"justify\">Proporcionar la metodolog\u00eda para crear una estrategia de servicio al cliente, para aquellas empresas que buscan crear una diferenciaci\u00f3n y superar las expectativas de sus clientes. Este taller est\u00e1 enfocado a entender la experiencia del cliente en lo relativo al servicio que le estamos brindando, lo que implica abarcar todas sus interacciones con la empresa, como cliente actual, potencial o antiguo cliente.\u00a0La experiencia del cliente, impacta directamente en la satisfacci\u00f3n del cliente despu\u00e9s de un contacto con la empresa, adem\u00e1s, asegura la coherencia, elimina los obst\u00e1culos, la duplicidad, reduce el tiempo y mejora los procesos ya existentes (eliminando procesos burocr\u00e1ticos), se crea el engagement (v\u00ednculo entre marca y seguidores). El prop\u00f3sito es que el participante identifique y desarrolle la sensibilidad, las actitudes y las conductas que se requieren para implantar y, en su caso, potenciar una estrategia eficaz de servicio a los clientes\/invitados tanto internos, como externos y que, en consecuencia, se promueva la fluidez y el desempe\u00f1o de los procesos comerciales y de venta en la empresa.<\/p>\n<p style=\"color: #4e4e4e;\"><strong>DIRIGIDO A<\/strong><\/p>\n<p align=\"justify\">Personas que tienen bajo su responsabilidad la generaci\u00f3n de la Venta, as\u00ed como tambi\u00e9n aquellas personas que directa o indirectamente est\u00e9n involucradas en la relaci\u00f3n y atenci\u00f3n al Cliente.<\/p>\n<p style=\"color: #4e4e4e;\"><strong>OBJETIVOS DEL CURSO<\/strong><\/p>\n<ul>\n<li>Conocer y comprender la importancia de trabajar con calidad en el servicio y la atenci\u00f3n al cliente\/invitado.<\/li>\n<li>Mejorar la actitud ante el cliente-invitado, aplicando principios, m\u00e9todos y t\u00e9cnicas que le permitan relacionarse.<\/li>\n<li>Aprender las bases para desarrollar sus actividades de servicio al cliente\/invitado, acorde a las necesidades y procesos claves de su empresa.<\/li>\n<li>Establecer de una manera amena y din\u00e1mica, las t\u00e9cnicas de atenci\u00f3n al cliente\/invitado m\u00e1s efectivas para mejorar el servicio al cliente.<\/li>\n<li>Conocer herramientas pr\u00e1cticas que permitan lograr clientes realmente satisfechos y que deseen conocer y participar m\u00e1s de las actividades que les ofrecen.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>INTRODUCCI\u00d3N Proporcionar la metodolog\u00eda para crear una estrategia de servicio al cliente, para aquellas empresas que buscan crear una diferenciaci\u00f3n y superar las expectativas de sus clientes. Este taller est\u00e1 enfocado a entender la experiencia del cliente en lo relativo &hellip; <\/p>\n","protected":false},"author":12,"featured_media":29128,"comment_status":"closed","ping_status":"closed","template":"","course_category":[159],"course_tag":[],"class_list":["post-29083","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-ventas","course"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>EXCELENCIA EN LA CULTURA DE SERVICIO AL CLIENTE AL ESTILO DISNEY - HAACI INTERNACIONAL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/haaci.edu.pa\/index.php\/courses\/excelencia-en-la-cultura-de-servicio-al-cliente-al-estilo-disney\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"EXCELENCIA EN LA CULTURA DE SERVICIO AL CLIENTE AL ESTILO DISNEY - HAACI INTERNACIONAL\" \/>\n<meta property=\"og:description\" content=\"INTRODUCCI\u00d3N Proporcionar la metodolog\u00eda para crear una estrategia de servicio al cliente, para aquellas empresas que buscan crear una diferenciaci\u00f3n y superar las expectativas de sus clientes. 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