{"id":21385,"date":"2023-08-27T21:17:12","date_gmt":"2023-08-28T02:17:12","guid":{"rendered":"https:\/\/haaci.edu.pa\/?post_type=lp_course&#038;p=21385"},"modified":"2025-03-08T19:40:55","modified_gmt":"2025-03-09T00:40:55","slug":"manejar-clientes-molestos-y-dificiles","status":"publish","type":"lp_course","link":"https:\/\/haaci.edu.pa\/index.php\/courses\/manejar-clientes-molestos-y-dificiles\/","title":{"rendered":"MANEJAR CLIENTES MOLESTOS Y DIF\u00cdCILES"},"content":{"rendered":"<p style=\"color: #4e4e4e;\"><strong>INTRODUCCI\u00d3N<\/strong><\/p>\n<p align=\"justify\">La relaci\u00f3n con clientes es uno de los procesos fundamentales que contribuyen al \u00e9xito y fortalecimiento de los negocios; es natural que en la operaci\u00f3n diaria algunas situaciones salgan de control, situaciones que pueden causar controversias y fuerte enojo en los clientes. El manejo adecuado y oportuno de estas situaciones puede marcar radicalmente nuestras relaciones con los clientes y por ende el resultado de las empresas.<\/p>\n<p style=\"color: #4e4e4e;\"><strong>DIRIGIDO A<\/strong><\/p>\n<p align=\"justify\">Personal de servicio al cliente, call centers y en general todas las \u00e1reas involucradas en servicio al cliente interno y externo.<\/p>\n<p style=\"color: #4e4e4e;\"><strong>OBJETIVOS<\/strong><\/p>\n<ul>\n<li>Conocer herramientas y habilidades de manejo y resoluci\u00f3n de problemas con clientes molestos y dif\u00edciles.<\/li>\n<li>Desarrollar una actitud emp\u00e1tica para trabajar con clientes dif\u00edciles.<\/li>\n<li>Proyectar una imagen cre\u00edble, confiable, de respeto y profesionalismo con los clientes dif\u00edciles.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>INTRODUCCI\u00d3N La relaci\u00f3n con clientes es uno de los procesos fundamentales que contribuyen al \u00e9xito y fortalecimiento de los negocios; es natural que en la operaci\u00f3n diaria algunas situaciones salgan de control, situaciones que pueden causar controversias y fuerte enojo &hellip; <\/p>\n","protected":false},"author":12,"featured_media":21500,"comment_status":"closed","ping_status":"closed","template":"","course_category":[144,161,159],"course_tag":[],"class_list":["post-21385","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-empresarial","course_category-habilidades-blandas","course_category-ventas","course"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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