{"id":21307,"date":"2023-08-27T19:31:55","date_gmt":"2023-08-28T00:31:55","guid":{"rendered":"https:\/\/haaci.edu.pa\/?post_type=lp_course&#038;p=21307"},"modified":"2025-03-08T19:41:00","modified_gmt":"2025-03-09T00:41:00","slug":"customer-experience-como-construir-una-cultura-de-servicios","status":"publish","type":"lp_course","link":"https:\/\/haaci.edu.pa\/index.php\/courses\/customer-experience-como-construir-una-cultura-de-servicios\/","title":{"rendered":"CUSTOMER EXPERIENCE \u00bfCOMO CONSTRUIR UNA CULTURA DE SERVICIOS?"},"content":{"rendered":"<p style=\"color: #4e4e4e;\"><strong>INTRODUCCI\u00d3N<\/strong><\/p>\n<p align=\"justify\">El cliente es la raz\u00f3n de ser de una empresa, Si sus clientes no est\u00e1n satisfechos, y usted no se entera o decide ignorarlo, tarde o temprano \u00e9stos dejar\u00e1n de consumir sus productos o servicios. Para que las empresas puedan diferenciarse de la competencia, deben estar dispuestos a mejorar sus procesos de comunicaci\u00f3n, muchos consideran que esto es algo muy dif\u00edcil o costoso debido a la similitud entre sus productos o servicios o a causa de la escasez de recursos. Pero no es as\u00ed, si usted ofrece un <strong>Servicio Al Cliente De Calidad Suprema<\/strong>, destacar\u00e1 ante sus rivales y clientes.<\/p>\n<p align=\"justify\"><em>Implementar una Cultura de Servicio al Cliente es una ventaja competitiva que le ayudar\u00e1 a enfrentarse a la dura competencia gracias a la respuesta de los consumidores.<\/em><\/p>\n<p style=\"color: #4e4e4e;\"><strong>DIRIGIDO A<\/strong><\/p>\n<p>Personal profesional que labora en diversas empresas, vinculados al proceso de dise\u00f1o e implementaci\u00f3n de un modelo de servicio integral de servicio al cliente interno y externo.<\/p>\n<p style=\"color: #4e4e4e;\"><strong>OBJETIVOS DEL CURSO<\/strong><\/p>\n<ul>\n<li>Facilitar el desarrollo de herramientas claves para la construcci\u00f3n de una cultura de servicio al cliente de hoy.<\/li>\n<li>Destacar la importancia de desarrollar en la organizaci\u00f3n una cultura de servicio al cliente.<\/li>\n<li>Realizar un an\u00e1lisis cuidadoso de la vital importancia de los clientes internos como requisito indispensable para poder ofrecer servicio de excelencia al cliente externo<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>INTRODUCCI\u00d3N El cliente es la raz\u00f3n de ser de una empresa, Si sus clientes no est\u00e1n satisfechos, y usted no se entera o decide ignorarlo, tarde o temprano \u00e9stos dejar\u00e1n de consumir sus productos o servicios. Para que las empresas &hellip; <\/p>\n","protected":false},"author":12,"featured_media":21503,"comment_status":"closed","ping_status":"closed","template":"","course_category":[144,161],"course_tag":[],"class_list":["post-21307","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-empresarial","course_category-habilidades-blandas","course"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CUSTOMER EXPERIENCE \u00bfCOMO CONSTRUIR UNA CULTURA DE SERVICIOS? - HAACI INTERNACIONAL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/haaci.edu.pa\/index.php\/courses\/customer-experience-como-construir-una-cultura-de-servicios\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CUSTOMER EXPERIENCE \u00bfCOMO CONSTRUIR UNA CULTURA DE SERVICIOS? - HAACI INTERNACIONAL\" \/>\n<meta property=\"og:description\" content=\"INTRODUCCI\u00d3N El cliente es la raz\u00f3n de ser de una empresa, Si sus clientes no est\u00e1n satisfechos, y usted no se entera o decide ignorarlo, tarde o temprano \u00e9stos dejar\u00e1n de consumir sus productos o servicios. Para que las empresas &hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/haaci.edu.pa\/index.php\/courses\/customer-experience-como-construir-una-cultura-de-servicios\/\" \/>\n<meta property=\"og:site_name\" content=\"HAACI INTERNACIONAL\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/HaaciAltoNivel\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-09T00:41:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/haaci.edu.pa\/wp-content\/uploads\/2023\/08\/CUSTOMER-EXPERIENCE-COMO-CONSTRUIR-UNA-CULTURA-DE-SERVICIOS-HAACIALTONIVEL.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"270\" \/>\n\t<meta property=\"og:image:height\" content=\"206\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@haacialtonivel\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/haaci.edu.pa\\\/index.php\\\/courses\\\/customer-experience-como-construir-una-cultura-de-servicios\\\/\",\"url\":\"https:\\\/\\\/haaci.edu.pa\\\/index.php\\\/courses\\\/customer-experience-como-construir-una-cultura-de-servicios\\\/\",\"name\":\"CUSTOMER EXPERIENCE \u00bfCOMO CONSTRUIR UNA CULTURA DE SERVICIOS? - HAACI INTERNACIONAL\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/haaci.edu.pa\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/haaci.edu.pa\\\/index.php\\\/courses\\\/customer-experience-como-construir-una-cultura-de-servicios\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/haaci.edu.pa\\\/index.php\\\/courses\\\/customer-experience-como-construir-una-cultura-de-servicios\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/haaci.edu.pa\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/CUSTOMER-EXPERIENCE-COMO-CONSTRUIR-UNA-CULTURA-DE-SERVICIOS-HAACIALTONIVEL.jpg\",\"datePublished\":\"2023-08-28T00:31:55+00:00\",\"dateModified\":\"2025-03-09T00:41:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/haaci.edu.pa\\\/index.php\\\/courses\\\/customer-experience-como-construir-una-cultura-de-servicios\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/haaci.edu.pa\\\/index.php\\\/courses\\\/customer-experience-como-construir-una-cultura-de-servicios\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/haaci.edu.pa\\\/index.php\\\/courses\\\/customer-experience-como-construir-una-cultura-de-servicios\\\/#primaryimage\",\"url\":\"https:\\\/\\\/haaci.edu.pa\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/CUSTOMER-EXPERIENCE-COMO-CONSTRUIR-UNA-CULTURA-DE-SERVICIOS-HAACIALTONIVEL.jpg\",\"contentUrl\":\"https:\\\/\\\/haaci.edu.pa\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/CUSTOMER-EXPERIENCE-COMO-CONSTRUIR-UNA-CULTURA-DE-SERVICIOS-HAACIALTONIVEL.jpg\",\"width\":270,\"height\":206,\"caption\":\"CUSTOMER-EXPERIENCE-COMO-CONSTRUIR-UNA-CULTURA-DE-SERVICIOS-HAACIALTONIVEL\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/haaci.edu.pa\\\/index.php\\\/courses\\\/customer-experience-como-construir-una-cultura-de-servicios\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/haaci.edu.pa\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cursos\",\"item\":\"https:\\\/\\\/haaci.edu.pa\\\/index.php\\\/courses\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"CUSTOMER EXPERIENCE \u00bfCOMO CONSTRUIR UNA CULTURA DE SERVICIOS?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/haaci.edu.pa\\\/#website\",\"url\":\"https:\\\/\\\/haaci.edu.pa\\\/\",\"name\":\"HAACI INTERNACIONAL\",\"description\":\"Formaci&oacute;n Profesional de Alto Nivel\",\"publisher\":{\"@id\":\"https:\\\/\\\/haaci.edu.pa\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/haaci.edu.pa\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/haaci.edu.pa\\\/#organization\",\"name\":\"HAACI INTERNACIONAL\",\"url\":\"https:\\\/\\\/haaci.edu.pa\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/haaci.edu.pa\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/haaci.edu.pa\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/logohaaci.png\",\"contentUrl\":\"https:\\\/\\\/haaci.edu.pa\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/logohaaci.png\",\"width\":275,\"height\":75,\"caption\":\"HAACI INTERNACIONAL\"},\"image\":{\"@id\":\"https:\\\/\\\/haaci.edu.pa\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/HaaciAltoNivel\",\"https:\\\/\\\/x.com\\\/haacialtonivel\",\"https:\\\/\\\/www.instagram.com\\\/haacialtonivel\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/haacialtonivel\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CUSTOMER EXPERIENCE \u00bfCOMO CONSTRUIR UNA CULTURA DE SERVICIOS? - HAACI INTERNACIONAL","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/haaci.edu.pa\/index.php\/courses\/customer-experience-como-construir-una-cultura-de-servicios\/","og_locale":"es_ES","og_type":"article","og_title":"CUSTOMER EXPERIENCE \u00bfCOMO CONSTRUIR UNA CULTURA DE SERVICIOS? - HAACI INTERNACIONAL","og_description":"INTRODUCCI\u00d3N El cliente es la raz\u00f3n de ser de una empresa, Si sus clientes no est\u00e1n satisfechos, y usted no se entera o decide ignorarlo, tarde o temprano \u00e9stos dejar\u00e1n de consumir sus productos o servicios. Para que las empresas &hellip;","og_url":"https:\/\/haaci.edu.pa\/index.php\/courses\/customer-experience-como-construir-una-cultura-de-servicios\/","og_site_name":"HAACI INTERNACIONAL","article_publisher":"https:\/\/www.facebook.com\/HaaciAltoNivel","article_modified_time":"2025-03-09T00:41:00+00:00","og_image":[{"width":270,"height":206,"url":"https:\/\/haaci.edu.pa\/wp-content\/uploads\/2023\/08\/CUSTOMER-EXPERIENCE-COMO-CONSTRUIR-UNA-CULTURA-DE-SERVICIOS-HAACIALTONIVEL.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@haacialtonivel","twitter_misc":{"Tiempo de lectura":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/haaci.edu.pa\/index.php\/courses\/customer-experience-como-construir-una-cultura-de-servicios\/","url":"https:\/\/haaci.edu.pa\/index.php\/courses\/customer-experience-como-construir-una-cultura-de-servicios\/","name":"CUSTOMER EXPERIENCE \u00bfCOMO CONSTRUIR UNA CULTURA DE SERVICIOS? - HAACI INTERNACIONAL","isPartOf":{"@id":"https:\/\/haaci.edu.pa\/#website"},"primaryImageOfPage":{"@id":"https:\/\/haaci.edu.pa\/index.php\/courses\/customer-experience-como-construir-una-cultura-de-servicios\/#primaryimage"},"image":{"@id":"https:\/\/haaci.edu.pa\/index.php\/courses\/customer-experience-como-construir-una-cultura-de-servicios\/#primaryimage"},"thumbnailUrl":"https:\/\/haaci.edu.pa\/wp-content\/uploads\/2023\/08\/CUSTOMER-EXPERIENCE-COMO-CONSTRUIR-UNA-CULTURA-DE-SERVICIOS-HAACIALTONIVEL.jpg","datePublished":"2023-08-28T00:31:55+00:00","dateModified":"2025-03-09T00:41:00+00:00","breadcrumb":{"@id":"https:\/\/haaci.edu.pa\/index.php\/courses\/customer-experience-como-construir-una-cultura-de-servicios\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/haaci.edu.pa\/index.php\/courses\/customer-experience-como-construir-una-cultura-de-servicios\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/haaci.edu.pa\/index.php\/courses\/customer-experience-como-construir-una-cultura-de-servicios\/#primaryimage","url":"https:\/\/haaci.edu.pa\/wp-content\/uploads\/2023\/08\/CUSTOMER-EXPERIENCE-COMO-CONSTRUIR-UNA-CULTURA-DE-SERVICIOS-HAACIALTONIVEL.jpg","contentUrl":"https:\/\/haaci.edu.pa\/wp-content\/uploads\/2023\/08\/CUSTOMER-EXPERIENCE-COMO-CONSTRUIR-UNA-CULTURA-DE-SERVICIOS-HAACIALTONIVEL.jpg","width":270,"height":206,"caption":"CUSTOMER-EXPERIENCE-COMO-CONSTRUIR-UNA-CULTURA-DE-SERVICIOS-HAACIALTONIVEL"},{"@type":"BreadcrumbList","@id":"https:\/\/haaci.edu.pa\/index.php\/courses\/customer-experience-como-construir-una-cultura-de-servicios\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/haaci.edu.pa\/"},{"@type":"ListItem","position":2,"name":"Cursos","item":"https:\/\/haaci.edu.pa\/index.php\/courses\/"},{"@type":"ListItem","position":3,"name":"CUSTOMER EXPERIENCE \u00bfCOMO CONSTRUIR UNA CULTURA DE SERVICIOS?"}]},{"@type":"WebSite","@id":"https:\/\/haaci.edu.pa\/#website","url":"https:\/\/haaci.edu.pa\/","name":"HAACI INTERNACIONAL","description":"Formaci&oacute;n Profesional de Alto Nivel","publisher":{"@id":"https:\/\/haaci.edu.pa\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/haaci.edu.pa\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/haaci.edu.pa\/#organization","name":"HAACI INTERNACIONAL","url":"https:\/\/haaci.edu.pa\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/haaci.edu.pa\/#\/schema\/logo\/image\/","url":"https:\/\/haaci.edu.pa\/wp-content\/uploads\/2022\/06\/logohaaci.png","contentUrl":"https:\/\/haaci.edu.pa\/wp-content\/uploads\/2022\/06\/logohaaci.png","width":275,"height":75,"caption":"HAACI INTERNACIONAL"},"image":{"@id":"https:\/\/haaci.edu.pa\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/HaaciAltoNivel","https:\/\/x.com\/haacialtonivel","https:\/\/www.instagram.com\/haacialtonivel\/","https:\/\/www.linkedin.com\/company\/haacialtonivel\/"]}]}},"_links":{"self":[{"href":"https:\/\/haaci.edu.pa\/index.php\/wp-json\/wp\/v2\/lp_course\/21307","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/haaci.edu.pa\/index.php\/wp-json\/wp\/v2\/lp_course"}],"about":[{"href":"https:\/\/haaci.edu.pa\/index.php\/wp-json\/wp\/v2\/types\/lp_course"}],"author":[{"embeddable":true,"href":"https:\/\/haaci.edu.pa\/index.php\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/haaci.edu.pa\/index.php\/wp-json\/wp\/v2\/comments?post=21307"}],"version-history":[{"count":0,"href":"https:\/\/haaci.edu.pa\/index.php\/wp-json\/wp\/v2\/lp_course\/21307\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/haaci.edu.pa\/index.php\/wp-json\/wp\/v2\/media\/21503"}],"wp:attachment":[{"href":"https:\/\/haaci.edu.pa\/index.php\/wp-json\/wp\/v2\/media?parent=21307"}],"wp:term":[{"taxonomy":"course_category","embeddable":true,"href":"https:\/\/haaci.edu.pa\/index.php\/wp-json\/wp\/v2\/course_category?post=21307"},{"taxonomy":"course_tag","embeddable":true,"href":"https:\/\/haaci.edu.pa\/index.php\/wp-json\/wp\/v2\/course_tag?post=21307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}