{"id":21248,"date":"2023-08-26T19:50:02","date_gmt":"2023-08-27T00:50:02","guid":{"rendered":"https:\/\/haaci.edu.pa\/?post_type=lp_course&#038;p=21248"},"modified":"2025-03-08T19:41:03","modified_gmt":"2025-03-09T00:41:03","slug":"olimpiadas-del-servicio-al-cliente","status":"publish","type":"lp_course","link":"https:\/\/haaci.edu.pa\/index.php\/courses\/olimpiadas-del-servicio-al-cliente\/","title":{"rendered":"OLIMPIADAS DEL SERVICIO AL CLIENTE"},"content":{"rendered":"<p><strong>INTRODUCCI\u00d3N:<\/strong><\/p>\n<p>Seg\u00fan el Informe de Tendencias 2020 de Zendesk, el 57% de las personas consultadas considera la atenci\u00f3n al cliente como el atributo principal que le hace sentir leal con respecto a una marca. En el an\u00e1lisis de este y otros datos, se descubri\u00f3 que cuando los clientes se sienten ignorados, tienen que repetir las mismas cosas, o no reciben una respuesta r\u00e1pida, tu empresa pierde la oportunidad de crear lealtad \u2014 es m\u00e1s probable que pierdas tus consumidores para la competencia. El llamado consumidor 4.0 est\u00e1 bien informado, ha evolucionado en sus h\u00e1bitos de consumo y no tiene miedo de migrar a otras marcas si considera que la experiencia que brindas no es la que merece.<\/p>\n<p><strong>DIRIGIDO A:<\/strong><\/p>\n<p>Todo personal asociado a las funciones servicio al cliente y requieran llevar sus habilidades de servicio al cliente a un alto nivel de excelencia.<\/p>\n<p><strong>OBJETIVOS DEL CURSO:<\/strong><\/p>\n<ul>\n<li>Fortalecer las habilidades de servicio del equipo y empoderados hacia su desarrollo de excelencia.<\/li>\n<li>Aplicar efectivamente protocolos de servicio al punto de elevarlo al nivel de una olimpiada del servicio al cliente bajo el enfoque de pensamiento positivo de excelencia.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>INTRODUCCI\u00d3N: Seg\u00fan el Informe de Tendencias 2020 de Zendesk, el 57% de las personas consultadas considera la atenci\u00f3n al cliente como el atributo principal que le hace sentir leal con respecto a una marca. En el an\u00e1lisis de este y &hellip; <\/p>\n","protected":false},"author":12,"featured_media":21524,"comment_status":"closed","ping_status":"closed","template":"","course_category":[144,161],"course_tag":[],"class_list":["post-21248","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-empresarial","course_category-habilidades-blandas","course"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>OLIMPIADAS DEL SERVICIO AL CLIENTE - HAACI INTERNACIONAL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/haaci.edu.pa\/index.php\/courses\/olimpiadas-del-servicio-al-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OLIMPIADAS DEL SERVICIO AL CLIENTE - HAACI INTERNACIONAL\" \/>\n<meta property=\"og:description\" content=\"INTRODUCCI\u00d3N: Seg\u00fan el Informe de Tendencias 2020 de Zendesk, el 57% de las personas consultadas considera la atenci\u00f3n al cliente como el atributo principal que le hace sentir leal con respecto a una marca. 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