{"id":16234,"date":"2022-11-14T23:40:09","date_gmt":"2022-11-15T04:40:09","guid":{"rendered":"https:\/\/haaci.edu.pa\/?post_type=lp_course&#038;p=16234"},"modified":"2025-10-07T14:31:22","modified_gmt":"2025-10-07T19:31:22","slug":"gestion-asertiva-de-quejas-y-reclamos-del-cliente","status":"publish","type":"lp_course","link":"https:\/\/haaci.edu.pa\/index.php\/courses\/gestion-asertiva-de-quejas-y-reclamos-del-cliente\/","title":{"rendered":"GESTI\u00d3N ASERTIVA DE QUEJAS Y RECLAMOS DEL CLIENTE"},"content":{"rendered":"<p style=\"color: #4e4e4e;\"><strong>INTRODUCCI\u00d3N:<\/strong><\/p>\n<p style=\"text-align: justify;\">La gesti\u00f3n asertiva de quejas y reclamos del cliente es crucial para la satisfacci\u00f3n del cliente, la fidelizaci\u00f3n y la reputaci\u00f3n de la empresa. Permite transformar situaciones negativas en oportunidades para mejorar el servicio y fortalecer la relaci\u00f3n con los clientes. Al implementar una gesti\u00f3n asertiva de quejas y reclamos, las empresas pueden convertir situaciones negativas en oportunidades para fortalecer la relaci\u00f3n con sus clientes, mejorar la calidad de sus productos y servicios, y construir una reputaci\u00f3n s\u00f3lida y positiva.<\/p>\n<p style=\"color: #4e4e4e;\"><strong>DIRIGIDO A:<\/strong><\/p>\n<p style=\"text-align: justify;\">Personal de Atenci\u00f3n al Cliente, Call centers y mesas de ayuda, Equipos de ventas, cobranzas o posventa, Supervisores y jefes de operaciones, Empresas del sector servicios, comercio, salud, transporte, banca, etc..<\/p>\n<p style=\"color: #4e4e4e;\"><strong>OBJETIVOS DEL CURSO:<\/strong><\/p>\n<ul>\n<li>Brindar a los participantes herramientas y habilidades para gestionar quejas y reclamos de forma efectiva y profesional, mejorando la satisfacci\u00f3n del cliente, protegiendo la reputaci\u00f3n de la empresa y fortaleciendo la fidelizaci\u00f3n.<\/li>\n<li>Identificar la diferencia entre quejas, reclamos y sugerencias.<\/li>\n<li>Aplicar t\u00e9cnicas para escuchar activamente y gestionar emociones dif\u00edciles.<\/li>\n<li>Resolver conflictos de manera emp\u00e1tica y orientada a soluciones.<\/li>\n<li>Documentar y dar seguimiento a reclamos seg\u00fan est\u00e1ndares de calidad.<\/li>\n<li>Convertir los reclamos en oportunidades de mejora organizacional.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>INTRODUCCI\u00d3N: La gesti\u00f3n asertiva de quejas y reclamos del cliente es crucial para la satisfacci\u00f3n del cliente, la fidelizaci\u00f3n y la reputaci\u00f3n de la empresa. Permite transformar situaciones negativas en oportunidades para mejorar el servicio y fortalecer la relaci\u00f3n con &hellip; <\/p>\n","protected":false},"author":1,"featured_media":17424,"comment_status":"closed","ping_status":"closed","template":"","course_category":[144,205,210,159],"course_tag":[],"class_list":["post-16234","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-empresarial","course_category-ofertas","course_category-servicio-y-experiencia-del-cliente","course_category-ventas","course"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>GESTI\u00d3N ASERTIVA DE QUEJAS Y RECLAMOS DEL CLIENTE - HAACI INTERNACIONAL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/haaci.edu.pa\/index.php\/courses\/gestion-asertiva-de-quejas-y-reclamos-del-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GESTI\u00d3N ASERTIVA DE QUEJAS Y RECLAMOS DEL CLIENTE - HAACI INTERNACIONAL\" \/>\n<meta property=\"og:description\" content=\"INTRODUCCI\u00d3N: La gesti\u00f3n asertiva de quejas y reclamos del cliente es crucial para la satisfacci\u00f3n del cliente, la fidelizaci\u00f3n y la reputaci\u00f3n de la empresa. 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