{"id":16191,"date":"2022-11-14T23:25:50","date_gmt":"2022-11-15T04:25:50","guid":{"rendered":"https:\/\/haaci.edu.pa\/?post_type=lp_course&#038;p=16191"},"modified":"2025-03-08T19:44:02","modified_gmt":"2025-03-09T00:44:02","slug":"rapidez-y-calidez-en-el-servicio-al-cliente","status":"publish","type":"lp_course","link":"https:\/\/haaci.edu.pa\/index.php\/courses\/rapidez-y-calidez-en-el-servicio-al-cliente\/","title":{"rendered":"R\u00c1PIDEZ Y CALIDEZ EN EL SERVICIO AL CLIENTE"},"content":{"rendered":"<p style=\"color: #4e4e4e;\"><strong>INTRODUCCI\u00d3N<\/strong><\/p>\n<p style=\"text-align: justify;\">Una atenci\u00f3n de excelente calidad podr\u00eda quedar arruinada si se le hace esperar de m\u00e1s al cliente. No hay nada peor para \u00e9ste que tener que esperar demasiado, ya sea para que lo atiendan, para que le entreguen un producto o para que le brinden un servicio.<\/p>\n<p align=\"justify\">En incontables ocasiones hemos le\u00eddo o escuchado en los comerciales frases como \u201cel cliente es lo m\u00e1s importante\u201d, \u201cal cliente lo que pida\u201d, o \u201cel cliente siempre tiene la raz\u00f3n\u201d. Tanto as\u00ed que ya se considera com\u00fan usar este tipo de expresiones para poder acaparar la atenci\u00f3n del p\u00fablico. Sin embargo, el cliente es el eslab\u00f3n m\u00e1s importante en la estrategia de negocio y debe recibir un trato respetuoso, justo y humano aunque no siempre tenga la raz\u00f3n. Es importante recordar que centrar nuestra atenci\u00f3n en el cliente es lo m\u00e1s importante pues su satisfacci\u00f3n es la piedra angular y la br\u00fajula para hacer exitoso nuestro negocio.<\/p>\n<p style=\"color: #4e4e4e;\"><strong>DIRIGIDO A<\/strong><\/p>\n<p align=\"justify\">El curso est\u00e1 orientado a ejecutivos de servicio y ventas, profesionales, estudiantes, emprendedores y personal en general que desempe\u00f1en actividades de atenci\u00f3n de clientes, relaciones p\u00fablicas, comerciales y administrativas, ya sean remotas o presenciales. Encargados de liderar y gestionar procesos en los que la calidad de servicio en la atenci\u00f3n es un elemento diferenciador del negocio.<\/p>\n<p style=\"color: #4e4e4e;\"><strong>OBJETIVOS DEL CURSO<\/strong><\/p>\n<ul>\n<li>Identificar las nuevas tendencias que est\u00e1n impactando el servicio al cliente de hoy desde la \u00f3ptica de la real necesidad de experiencia de servicio del cliente de hoy, visto de una manera sencilla y pr\u00e1ctica aplicativa al d\u00eda a d\u00eda.<\/li>\n<li>Conocer y sensibilizar al participante \u00bfC\u00f3mo impactan las percepci\u00f3n y sensaci\u00f3n de inmediatez que se generan en el cerebro del cliente hacia nuestro producto y servicio? desde los datos del customer service experience.<\/li>\n<li>Tener claro cu\u00e1les son los pecados que a toda costa debemos evitar en una experiencia de servicio con el cliente y \u00bfQu\u00e9 hacer para hacerla \u00fanica?.<\/li>\n<li>Identificar y aplicar los tips claves que hacen a nuestro servicio ser de \u201cinmediatez y calidez en un 2&#215;3\u201d<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>INTRODUCCI\u00d3N Una atenci\u00f3n de excelente calidad podr\u00eda quedar arruinada si se le hace esperar de m\u00e1s al cliente. No hay nada peor para \u00e9ste que tener que esperar demasiado, ya sea para que lo atiendan, para que le entreguen un &hellip; <\/p>\n","protected":false},"author":1,"featured_media":17420,"comment_status":"closed","ping_status":"closed","template":"","course_category":[144,205,210],"course_tag":[],"class_list":["post-16191","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-empresarial","course_category-ofertas","course_category-servicio-y-experiencia-del-cliente","course"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00c1PIDEZ Y CALIDEZ EN EL SERVICIO AL CLIENTE - HAACI INTERNACIONAL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/haaci.edu.pa\/index.php\/courses\/rapidez-y-calidez-en-el-servicio-al-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00c1PIDEZ Y CALIDEZ EN EL SERVICIO AL CLIENTE - HAACI INTERNACIONAL\" \/>\n<meta property=\"og:description\" content=\"INTRODUCCI\u00d3N Una atenci\u00f3n de excelente calidad podr\u00eda quedar arruinada si se le hace esperar de m\u00e1s al cliente. 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