{"id":14644,"date":"2022-09-01T18:02:34","date_gmt":"2022-09-01T23:02:34","guid":{"rendered":"https:\/\/temporarytest.haaci.edu.pa\/?post_type=lp_course&#038;p=14644"},"modified":"2025-03-08T19:44:42","modified_gmt":"2025-03-09T00:44:42","slug":"el-arte-de-la-atencion-al-cliente","status":"publish","type":"lp_course","link":"https:\/\/haaci.edu.pa\/index.php\/courses\/el-arte-de-la-atencion-al-cliente\/","title":{"rendered":"EL ARTE DE LA ATENCI\u00d3N AL CLIENTE"},"content":{"rendered":"<p style=\"color: #4e4e4e;\"><strong>INTRODUCCI\u00d3N<\/strong><\/p>\n<p align=\"justify\">Este taller est\u00e1 enfocado a entender la experiencia del cliente en lo relativo al servicio que le estamos brindando, lo que implica abarcar todas sus interacciones con la empresa, como cliente actual, potencial o antiguo cliente.<\/p>\n<p align=\"justify\">La experiencia del cliente, impacta directamente en la satisfacci\u00f3n del cliente despu\u00e9s de un contacto con la empresa, adem\u00e1s, asegura la coherencia, elimina los obst\u00e1culos, la duplicidad, reduce el tiempo y mejora los procesos ya existentes (eliminando procesos burocr\u00e1ticos), se crea el engagement (v\u00ednculo entre marca y seguidores).<\/p>\n<p align=\"justify\">El prop\u00f3sito es que el participante identifique y desarrolle la sensibilidad, las actitudes y las conductas que se requieren para implantar y, en su caso, potenciar una estrategia eficaz de servicio a los clientes, tanto internos, como externos y que, en consecuencia, se promueva la fluidez y el desempe\u00f1o de los procesos comerciales de la empresa.<\/p>\n<p style=\"color: #4e4e4e;\"><strong>DIRIGIDO A<\/strong><\/p>\n<p align=\"justify\">Personas que tienen bajo su responsabilidad la generaci\u00f3n de la Venta, as\u00ed como tambi\u00e9n aquellas personas que directa o indirectamente est\u00e9n involucradas en la relaci\u00f3n y atenci\u00f3n al Cliente.<\/p>\n<p style=\"color: #4e4e4e;\"><strong>OBJETIVOS DEL CURSO<\/strong><\/p>\n<ul>\n<li>Conocer y comprender la importancia de trabajar con calidad en el servicio y la atenci\u00f3n al cliente.<\/li>\n<li>Mejorar la actitud ante el cliente, aplicando principios, m\u00e9todos y t\u00e9cnicas que le permitan relacionarse.<\/li>\n<li>Aprender las bases para desarrollar sus actividades de servicio al cliente acorde a las necesidades y procesos clave de su empresa.<\/li>\n<li>Ejercitar de una manera amena y din\u00e1mica, las t\u00e9cnicas de atenci\u00f3n al cliente m\u00e1s efectivas para mejorar el servicio al cliente.<\/li>\n<li>Comprender las herramientas pr\u00e1cticas que permitan lograr clientes realmente satisfechos.<\/li>\n<\/ul>\n<p style=\"color: #4e4e4e;\"><strong>MODALIDAD IN COMPANY<\/strong><\/p>\n<p align=\"justify\">Fecha, horario y lugar a disposici\u00f3n del cliente por un curso de 05 horas, con la participaci\u00f3n de 1 hasta 15 alumnos.<\/p>\n<p style=\"color: #4e4e4e;\"><strong>INCLUYE<\/strong><\/p>\n<ul>\n<li>Material de Estudio Digital para todos los participantes.<\/li>\n<li>Certificado para todos los participantes.<\/li>\n<li>Certificado de capacitaci\u00f3n para la empresa contratante.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>INTRODUCCI\u00d3N Este taller est\u00e1 enfocado a entender la experiencia del cliente en lo relativo al servicio que le estamos brindando, lo que implica abarcar todas sus interacciones con la empresa, como cliente actual, potencial o antiguo cliente. La experiencia del &hellip; <\/p>\n","protected":false},"author":1,"featured_media":16091,"comment_status":"closed","ping_status":"closed","template":"","course_category":[144],"course_tag":[],"class_list":["post-14644","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-empresarial","course"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>EL ARTE DE LA ATENCI\u00d3N AL CLIENTE - HAACI INTERNACIONAL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/haaci.edu.pa\/index.php\/courses\/el-arte-de-la-atencion-al-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"EL ARTE DE LA ATENCI\u00d3N AL CLIENTE - HAACI INTERNACIONAL\" \/>\n<meta property=\"og:description\" content=\"INTRODUCCI\u00d3N Este taller est\u00e1 enfocado a entender la experiencia del cliente en lo relativo al servicio que le estamos brindando, lo que implica abarcar todas sus interacciones con la empresa, como cliente actual, potencial o antiguo cliente. 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